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Add tips for debugging playback issues (#5574)

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Nicolas Mowen 2023-02-23 20:23:14 -07:00 committed by GitHub
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docs/docs/troubleshooting/faqs.md
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@ -17,16 +17,18 @@ ffmpeg:
record: preset-record-generic-audio-aac record: preset-record-generic-audio-aac
``` ```
### I can't view events or recordings in the Web UI.
Ensure your cameras send h264 encoded video, or [transcode them](/configuration/restream.md).
You can open `chrome://media-internals/` in another tab and then try to playback, the media internals page will give information about why playback is failing.
### My mjpeg stream or snapshots look green and crazy ### My mjpeg stream or snapshots look green and crazy
This almost always means that the width/height defined for your camera are not correct. Double check the resolution with VLC or another player. Also make sure you don't have the width and height values backwards. This almost always means that the width/height defined for your camera are not correct. Double check the resolution with VLC or another player. Also make sure you don't have the width and height values backwards.
![mismatched-resolution](/img/mismatched-resolution-min.jpg) ![mismatched-resolution](/img/mismatched-resolution-min.jpg)
### I can't view events or recordings in the Web UI.
Ensure your cameras send h264 encoded video, or [transcode them](/configuration/restream.md).
### "[mov,mp4,m4a,3gp,3g2,mj2 @ 0x5639eeb6e140] moov atom not found" ### "[mov,mp4,m4a,3gp,3g2,mj2 @ 0x5639eeb6e140] moov atom not found"
These messages in the logs are expected in certain situations. Frigate checks the integrity of the recordings before storing. Occasionally these cached files will be invalid and cleaned up automatically. These messages in the logs are expected in certain situations. Frigate checks the integrity of the recordings before storing. Occasionally these cached files will be invalid and cleaned up automatically.