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class="collapseSidebarButtonIcon_CoMu"><g fill="#7a7a7a"><path d="M9.992 10.023c0 .2-.062.399-.172.547l-4.996 7.492a.982.982 0 01-.828.454H1c-.55 0-1-.453-1-1 0-.2.059-.403.168-.551l4.629-6.942L.168 3.078A.939.939 0 010 2.528c0-.548.45-.997 1-.997h2.996c.352 0 .649.18.828.45L9.82 9.472c.11.148.172.347.172.55zm0 0"></path><path d="M19.98 10.023c0 .2-.058.399-.168.547l-4.996 7.492a.987.987 0 01-.828.454h-3c-.547 0-.996-.453-.996-1 0-.2.059-.403.168-.551l4.625-6.942-4.625-6.945a.939.939 0 01-.168-.55 1 1 0 01.996-.997h3c.348 0 .649.18.828.45l4.996 7.492c.11.148.168.347.168.55zm0 0"></path></g></svg></button></div></div><main class="docMainContainer_2iGs"><div class="container padding-vert--lg docItemWrapper_1bxp"><div class="row"><div class="col docItemCol_U38p"><div class="docItemContainer_a7m4"><article><header><h1 class="docTitle_Oumm">Troubleshooting and FAQ</h1></header><div class="markdown"><h3><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="how-can-i-get-sound-or-audio-in-my-clips-and-recordings"></a>How can I get sound or audio in my clips and recordings?<a class="hash-link" href="#how-can-i-get-sound-or-audio-in-my-clips-and-recordings" title="Direct link to heading">#</a></h3><p>By default, Frigate removes audio from clips and recordings to reduce the likelihood of failing for invalid data. If you would like to include audio, you need to override the output args to remove <code>-an</code> for where you want to include audio. The recommended audio codec is <code>aac</code>. Not all audio codecs are supported by RTMP, so you may need to re-encode your audio with <code>-c:a aac</code>. The default ffmpeg args are shown <a href="/frigate/configuration/index#ffmpeg">here</a>.</p><h3><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="my-mjpeg-stream-or-snapshots-look-green-and-crazy"></a>My mjpeg stream or snapshots look green and crazy<a class="hash-link" href="#my-mjpeg-stream-or-snapshots-look-green-and-crazy" title="Direct link to heading">#</a></h3><p>This almost always means that the width/height defined for your camera are not correct. Double check the resolution with vlc or another player. Also make sure you don't have the width and height values backwards.</p><p><img alt="mismatched-resolution" src="/frigate/assets/images/mismatched-resolution-fb44a2e826443636c41af90780dfeb16.jpg"></p><h3><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="i-have-clips-and-snapshots-in-my-clips-folder-but-i-cant-view-them-in-the-web-ui"></a>I have clips and snapshots in my clips folder, but I can't view them in the Web UI.<a class="hash-link" href="#i-have-clips-and-snapshots-in-my-clips-folder-but-i-cant-view-them-in-the-web-ui" title="Direct link to heading">#</a></h3><p>This is usually caused one of two things:</p><ul><li>The permissions on the parent folder don't have execute and nginx returns a 403 error you can see in the browser logs<ul><li>In this case, try mounting a volume to <code>/media/frigate</code> inside the container instead of <code>/media/frigate/clips</code>.</li></ul></li><li>Your cameras do not send h264 encoded video and the mp4 files are not playable in the browser</li></ul><h3><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="movmp4m4a3gp3g2mj2--0x5639eeb6e140-moov-atom-not-found"></a>"[mov,mp4,m4a,3gp,3g2,mj2 @ 0x5639eeb6e140] moov atom not found"<a class="hash-link" href="#movmp4m4a3gp3g2mj2--0x5639eeb6e140-moov-atom-not-found" title="Direct link to heading">#</a></h3><p>These messages in the logs are expected in certain situations. Frigate checks the integrity of the video cache before assembling clips. Occasionally these cached files will be invalid and cleaned up automatically.</p><h3><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="on-connect-called"></a>"On connect called"<a class="hash-link" href="#on-connect-called" title="Direct link to heading">#</a></h3><p>If you see repeated "On connect called" messages in your config, check for another instance of frigate. This happens when multiple frigate containers are trying to connect to mqtt with the same client_id.</p></div></article><div class="margin-vert--xl"><div class="row"><div class="col"><a href="https://github.com/blakeblackshear/frigate/edit/master/docs/docs/troubleshooting.md" target="_blank" rel="noreferrer noopener"><svg fill="currentColor" height="1.2em" width="1.2em" preserveAspectRatio="xMidYMid meet" role="img" viewBox="0 0 40 40" class="iconEdit_2LL7"><g><path d="m34.5 11.7l-3 3.1-6.3-6.3 3.1-3q0.5-0.5 1.2-0.5t1.1 0.5l3.9 3.9q0.5 0.4 0.5 1.1t-0.5 1.2z m-29.5 17.1l18.4-18.5 6.3 6.3-18.4 18.4h-6.3v-6.2z"></path></g></svg>Edit this page</a></div></div></div><div class="margin-vert--lg"><nav class="pagination-nav" aria-label="Blog list page navigation"><div class="pagination-nav__item"><a class="pagination-nav__link" href="/frigate/installation"><div class="pagination-nav__sublabel">Previous</div><div class="pagination-nav__label">« Installation</div></a></div><div class="pagination-nav__item pagination-nav__item--next"><a class="pagination-nav__link" href="/frigate/configuration/index"><div class="pagination-nav__sublabel">Next</div><div class="pagination-nav__label">Configuration »</div></a></div></nav></div></div></div><div class="col col--3"><div class="tableOfContents_2xL- thin-scrollbar"><ul class="table-of-contents table-of-contents__left-border"><li><a href="#how-can-i-get-sound-or-audio-in-my-clips-and-recordings" class="table-of-contents__link">How can I get sound or audio in my clips and recordings?</a></li><li><a href="#my-mjpeg-stream-or-snapshots-look-green-and-crazy" class="table-of-contents__link">My mjpeg stream or snapshots look green and crazy</a></li><li><a href="#i-have-clips-and-snapshots-in-my-clips-folder-but-i-cant-view-them-in-the-web-ui" class="table-of-contents__link">I have clips and snapshots in my clips folder, but I can't view them in the Web UI.</a></li><li><a href="#movmp4m4a3gp3g2mj2--0x5639eeb6e140-moov-atom-not-found" class="table-of-contents__link">"mov,mp4,m4a,3gp,3g2,mj2 @ 0x5639eeb6e140 moov atom not found"</a></li><li><a href="#on-connect-called" class="table-of-contents__link">"On connect called"</a></li></ul></div></div></div></div></main></div></div><footer class="footer footer--dark"><div class="container"><div class="row footer__links"><div class="col footer__col"><h4 class="footer__title">Community</h4><ul class="footer__items"><li class="footer__item"><a href="https://github.com/blakeblackshear/frigate" target="_blank" rel="noopener noreferrer" class="footer__link-item">GitHub</a></li><li class="footer__item"><a href="https://github.com/blakeblackshear/frigate/discussions" target="_blank" rel="noopener noreferrer" class="footer__link-item">Discussions</a></li></ul></div></div><div class="footer__bottom text--center"><div class="footer__copyright">Copyright © 2021 Blake Blackshear</div></div></div></footer></div>
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