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class="collapseSidebarButtonIcon_CoMu"><g fill="#7a7a7a"><path d="M9.992 10.023c0 .2-.062.399-.172.547l-4.996 7.492a.982.982 0 01-.828.454H1c-.55 0-1-.453-1-1 0-.2.059-.403.168-.551l4.629-6.942L.168 3.078A.939.939 0 010 2.528c0-.548.45-.997 1-.997h2.996c.352 0 .649.18.828.45L9.82 9.472c.11.148.172.347.172.55zm0 0"></path><path d="M19.98 10.023c0 .2-.058.399-.168.547l-4.996 7.492a.987.987 0 01-.828.454h-3c-.547 0-.996-.453-.996-1 0-.2.059-.403.168-.551l4.625-6.942-4.625-6.945a.939.939 0 01-.168-.55 1 1 0 01.996-.997h3c.348 0 .649.18.828.45l4.996 7.492c.11.148.168.347.168.55zm0 0"></path></g></svg></button></div></div><main class="docMainContainer_2iGs"><div class="container padding-vert--lg docItemWrapper_1bxp"><div class="row"><div class="col docItemCol_U38p"><div class="docItemContainer_a7m4"><article><header><h1 class="docTitle_Oumm">Troubleshooting</h1></header><div class="markdown"><h3><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="my-mjpeg-stream-or-snapshots-look-green-and-crazy"></a>My mjpeg stream or snapshots look green and crazy<a class="hash-link" href="#my-mjpeg-stream-or-snapshots-look-green-and-crazy" title="Direct link to heading">#</a></h3><p>This almost always means that the width/height defined for your camera are not correct. Double check the resolution with vlc or another player. Also make sure you don't have the width and height values backwards.</p><p><img alt="mismatched-resolution" src="/frigate/assets/images/mismatched-resolution-fb44a2e826443636c41af90780dfeb16.jpg"></p><h2><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="movmp4m4a3gp3g2mj2--0x5639eeb6e140-moov-atom-not-found"></a>"[mov,mp4,m4a,3gp,3g2,mj2 @ 0x5639eeb6e140] moov atom not found"<a class="hash-link" href="#movmp4m4a3gp3g2mj2--0x5639eeb6e140-moov-atom-not-found" title="Direct link to heading">#</a></h2><p>These messages in the logs are expected in certain situations. Frigate checks the integrity of the video cache before assembling clips. Occasionally these cached files will be invalid and cleaned up automatically.</p><h2><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="ffmpeg-didnt-return-a-frame-something-is-wrong"></a>"ffmpeg didnt return a frame. something is wrong"<a class="hash-link" href="#ffmpeg-didnt-return-a-frame-something-is-wrong" title="Direct link to heading">#</a></h2><p>Turn on logging for the ffmpeg process by overriding the global_args and setting the log level to <code>info</code> (the default is <code>fatal</code>). Note that all ffmpeg logs show up in the Frigate logs as <code>ERROR</code> level. This does not mean they are actually errors.</p><div class="mdxCodeBlock_1zKU"><div class="codeBlockContent_actS"><div tabindex="0" class="prism-code language-yaml codeBlock_tuNs thin-scrollbar"><div class="codeBlockLines_3uvA" style="color:#bfc7d5;background-color:#292d3e"><div class="token-line" style="color:#bfc7d5"><span class="token key atrule">ffmpeg</span><span class="token punctuation" style="color:rgb(199, 146, 234)">:</span><span class="token plain"></span></div><div class="token-line" style="color:#bfc7d5"><span class="token plain"> </span><span class="token key atrule">global_args</span><span class="token punctuation" style="color:rgb(199, 146, 234)">:</span><span class="token plain"> </span><span class="token punctuation" style="color:rgb(199, 146, 234)">-</span><span class="token plain">hide_banner </span><span class="token punctuation" style="color:rgb(199, 146, 234)">-</span><span class="token plain">loglevel info</span></div></div></div><button type="button" aria-label="Copy code to clipboard" class="copyButton_2GIj">Copy</button></div></div><h2><a aria-hidden="true" tabindex="-1" class="anchor enhancedAnchor_prK2" id="on-connect-called"></a>"On connect called"<a class="hash-link" href="#on-connect-called" title="Direct link to heading">#</a></h2><p>If you see repeated "On connect called" messages in your config, check for another instance of frigate. This happens when multiple frigate containers are trying to connect to mqtt with the same client_id.</p></div></article><div class="margin-vert--xl"><div class="row"><div class="col"><a href="https://github.com/blakeblackshear/frigate/edit/master/docs/docs/troubleshooting.md" target="_blank" rel="noreferrer noopener"><svg fill="currentColor" height="1.2em" width="1.2em" preserveAspectRatio="xMidYMid meet" role="img" viewBox="0 0 40 40" class="iconEdit_2LL7"><g><path d="m34.5 11.7l-3 3.1-6.3-6.3 3.1-3q0.5-0.5 1.2-0.5t1.1 0.5l3.9 3.9q0.5 0.4 0.5 1.1t-0.5 1.2z m-29.5 17.1l18.4-18.5 6.3 6.3-18.4 18.4h-6.3v-6.2z"></path></g></svg>Edit this page</a></div></div></div><div class="margin-vert--lg"><nav class="pagination-nav" aria-label="Blog list page navigation"><div class="pagination-nav__item"><a class="pagination-nav__link" href="/frigate/installation"><div class="pagination-nav__sublabel">Previous</div><div class="pagination-nav__label">« Installation</div></a></div><div class="pagination-nav__item pagination-nav__item--next"><a class="pagination-nav__link" href="/frigate/configuration/index"><div class="pagination-nav__sublabel">Next</div><div class="pagination-nav__label">Configuration »</div></a></div></nav></div></div></div><div class="col col--3"><div class="tableOfContents_2xL- thin-scrollbar"><ul class="table-of-contents table-of-contents__left-border"><li><a href="#my-mjpeg-stream-or-snapshots-look-green-and-crazy" class="table-of-contents__link">My mjpeg stream or snapshots look green and crazy</a></li><li><a href="#movmp4m4a3gp3g2mj2--0x5639eeb6e140-moov-atom-not-found" class="table-of-contents__link">"mov,mp4,m4a,3gp,3g2,mj2 @ 0x5639eeb6e140 moov atom not found"</a></li><li><a href="#ffmpeg-didnt-return-a-frame-something-is-wrong" class="table-of-contents__link">"ffmpeg didnt return a frame. something is wrong"</a></li><li><a href="#on-connect-called" class="table-of-contents__link">"On connect called"</a></li></ul></div></div></div></div></main></div></div><footer class="footer footer--dark"><div class="container"><div class="row footer__links"><div class="col footer__col"><h4 class="footer__title">Community</h4><ul class="footer__items"><li class="footer__item"><a href="https://github.com/blakeblackshear/frigate" target="_blank" rel="noopener noreferrer" class="footer__link-item">GitHub</a></li><li class="footer__item"><a href="https://github.com/blakeblackshear/frigate/discussions" target="_blank" rel="noopener noreferrer" class="footer__link-item">Discussions</a></li></ul></div></div><div class="footer__bottom text--center"><div class="footer__copyright">Copyright © 2021 Blake Blackshear</div></div></div></footer></div>
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