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ff34af2c1f
* Revamp support discussion templates * move text to description * remove duplicate logs box * ffprobe on camera support * longer description on config support
134 lines
4.0 KiB
YAML
134 lines
4.0 KiB
YAML
title: "[Support]: "
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labels: ["support", "triage"]
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body:
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- type: markdown
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attributes:
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value: |
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Use this form for support for issues that don't fall into any specific category.
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Before submitting your support request, please [search the discussions][discussions], read the [official Frigate documentation][docs], and read the [Frigate FAQ][faq] pinned at the Discussion page to see if your question has already been answered by the community.
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[discussions]: https://www.github.com/blakeblackshear/frigate/discussions
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[docs]: https://docs.frigate.video
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[faq]: https://github.com/blakeblackshear/frigate/discussions/12724
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- type: textarea
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id: description
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attributes:
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label: Describe the problem you are having
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validations:
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required: true
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- type: input
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id: version
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attributes:
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label: Version
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description: Visible on the System page in the Web UI. Please include the full version including the build identifier (eg. 0.14.0-ea36ds1)
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validations:
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required: true
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- type: input
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attributes:
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label: What browser(s) are you using?
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placeholder: Google Chrome 88.0.4324.150
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description: >
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Provide the full name and don't forget to add the version!
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- type: textarea
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id: config
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attributes:
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label: Frigate config file
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description: This will be automatically formatted into code, so no need for backticks.
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render: yaml
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validations:
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required: true
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- type: textarea
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id: frigatelogs
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attributes:
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label: Relevant Frigate log output
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description: Please copy and paste any relevant Frigate log output. Include logs before and after your exact error when possible. This will be automatically formatted into code, so no need for backticks.
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render: shell
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validations:
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required: true
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- type: textarea
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id: go2rtclogs
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attributes:
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label: Relevant go2rtc log output
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description: Please copy and paste any relevant go2rtc log output. Include logs before and after your exact error when possible. This will be automatically formatted into code, so no need for backticks.
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render: shell
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validations:
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required: true
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- type: textarea
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id: ffprobe
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attributes:
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label: FFprobe output from your camera
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description: Run `ffprobe <camera_url>` from within the Frigate container if possible, and provide output below
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render: shell
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validations:
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required: true
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- type: textarea
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id: stats
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attributes:
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label: Frigate stats
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description: Output from frigate's /api/stats endpoint
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render: json
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- type: dropdown
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id: os
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attributes:
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label: Operating system
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options:
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- HassOS
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- Debian
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- Other Linux
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- Proxmox
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- UNRAID
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- Windows
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- Other
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validations:
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required: true
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- type: dropdown
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id: install-method
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attributes:
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label: Install method
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options:
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- HassOS Addon
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- Docker Compose
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- Docker CLI
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validations:
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required: true
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- type: dropdown
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id: object-detector
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attributes:
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label: Object Detector
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options:
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- Coral
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- OpenVino
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- TensorRT
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- RKNN
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- Other
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- CPU (no coral)
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validations:
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required: true
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- type: dropdown
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id: network
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attributes:
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label: Network connection
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options:
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- Wired
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- Wireless
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- Mixed
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validations:
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required: true
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- type: input
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id: camera
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attributes:
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label: Camera make and model
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description: Dahua, hikvision, amcrest, reolink, etc and model number
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validations:
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required: true
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- type: textarea
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id: screenshots
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attributes:
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label: Screenshots of the Frigate UI's System metrics pages and any other screenshots pertinent to your issue.
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description: Drag and drop for images is possible in this field.
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- type: textarea
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id: other
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attributes:
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label: Any other information that may be helpful
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