unleash.unleash/website/docs/how-to/how-to-troubleshoot-flag-exposure.md

---
title: My feature flag is enabled but all/some of our users are not exposed to it
---

To confirm how users will have flags resolved, follow these steps:
1. The [Unleash Playground](../reference/playground.mdx) was developed with this particular use case in mind. An access token can be used along with context values (passed in via the UI) to see how a flag will be resolved. 
2. When using a **gradual rollout** strategy, be mindful of the **[stickiness](../reference/stickiness)** value. When evaluating a flag, if the provided context does not include the field used in the stickiness configuration, the gradual rollout strategy will be evaluated to `false`.
docs: troubleshooting guides (#4592) ## About the changes Adds troubleshooting guides for some common problems under the how-to area (following the [diataxis framework](https://diataxis.fr/)). This is part of Unleash 2023 offsite challenge --------- Co-authored-by: Drew Gorton <drew.gorton@getunleash.io> Co-authored-by: Diego Susa <diego@getunleash.io> Co-authored-by: Michael Vittiglio <michael.vittiglio@getunleash.io> Co-authored-by: Thomas Heartman <thomas@getunleash.ai> 2023-09-01 15:39:23 +02:00			`---`
			`title: My feature flag is enabled but all/some of our users are not exposed to it`
			`---`

			`To confirm how users will have flags resolved, follow these steps:`
			`1. The [Unleash Playground](../reference/playground.mdx) was developed with this particular use case in mind. An access token can be used along with context values (passed in via the UI) to see how a flag will be resolved.`
			2. When using a gradual rollout strategy, be mindful of the [stickiness](../reference/stickiness) value. When evaluating a flag, if the provided context does not include the field used in the stickiness configuration, the gradual rollout strategy will be evaluated to `false`.