unleash.unleash/website/docs/using-unleash/troubleshooting/flag-exposure.md

---
title: My feature flag is enabled but all/some of our users are not exposed to it
---

To confirm how users will have flags resolved, follow these steps:
1. Ensure your application is waiting for the `ready` event: It could be that frontend clients are calling `isEnabled('feature-flag')` before they have the response from the server. In this case, you should defer isEnabled calls until the client has emitted the `ready` event.
2. The [Unleash Playground](/reference/playground.mdx) was developed with this particular use case in mind. An access token can be used along with context values (passed in via the UI) to see how a flag will be resolved. 
3. When using a **gradual rollout** strategy, be mindful of the **[stickiness](/reference/stickiness)** value. When evaluating a flag, if the provided context does not include the field used in the stickiness configuration, the gradual rollout strategy will be evaluated to `false`.
docs: troubleshooting guides (#4592) ## About the changes Adds troubleshooting guides for some common problems under the how-to area (following the [diataxis framework](https://diataxis.fr/)). This is part of Unleash 2023 offsite challenge --------- Co-authored-by: Drew Gorton <drew.gorton@getunleash.io> Co-authored-by: Diego Susa <diego@getunleash.io> Co-authored-by: Michael Vittiglio <michael.vittiglio@getunleash.io> Co-authored-by: Thomas Heartman <thomas@getunleash.ai> 2023-09-01 15:39:23 +02:00			`---`
			`title: My feature flag is enabled but all/some of our users are not exposed to it`
			`---`

			`To confirm how users will have flags resolved, follow these steps:`
docs: improve troubleshooting (#5233) ## About the changes Adding details based on customer struggles 2023-10-31 15:00:25 +01:00			1. Ensure your application is waiting for the `ready` event: It could be that frontend clients are calling `isEnabled('feature-flag')` before they have the response from the server. In this case, you should defer isEnabled calls until the client has emitted the `ready` event.
Navigation refactor (#5227) ## About the changes Refactor the main nav, with the following goals: * Communicate the value of each section vs the format (ex: “Understanding Unleash” vs “Topic Guides”) * Make space for the Feature Flag tutorials section that we’re starting to build * Scope updates to navigation and pages that need updates based on new URLs & organization * Update URLs to follow the new hierarchy without breaking links (adding redirects & editing internal links between pages as needed) ### Important files sidebar.js docusaurus.config.js ## Discussion points * Redirects can't be tested out of prod, which is a bummer :/ * Some URLs have been preserved untouched while we monitor for potential negative SEO impact of client-side redirects * It's a large PR (sorry). Nav changes and file movements impacted lots of files. --------- Co-authored-by: Thomas Heartman <thomas@getunleash.ai> 2023-10-31 15:38:03 +01:00			`2. The [Unleash Playground](/reference/playground.mdx) was developed with this particular use case in mind. An access token can be used along with context values (passed in via the UI) to see how a flag will be resolved.`
			3. When using a gradual rollout strategy, be mindful of the [stickiness](/reference/stickiness) value. When evaluating a flag, if the provided context does not include the field used in the stickiness configuration, the gradual rollout strategy will be evaluated to `false`.