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docs: improve troubleshooting (#5233)

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## About the changes
Adding details based on customer struggles
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Gastón Fournier 2023-10-31 15:00:25 +01:00 committed by GitHub
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website/docs/how-to/how-to-troubleshoot-flag-exposure.md
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@ -3,5 +3,6 @@ title: My feature flag is enabled but all/some of our users are not exposed to i
---
To confirm how users will have flags resolved, follow these steps:
1. The [Unleash Playground](../reference/playground.mdx) was developed with this particular use case in mind. An access token can be used along with context values (passed in via the UI) to see how a flag will be resolved.
2. When using a **gradual rollout** strategy, be mindful of the **[stickiness](../reference/stickiness)** value. When evaluating a flag, if the provided context does not include the field used in the stickiness configuration, the gradual rollout strategy will be evaluated to `false`.
1. Ensure your application is waiting for the `ready` event: It could be that frontend clients are calling `isEnabled('feature-flag')` before they have the response from the server. In this case, you should defer isEnabled calls until the client has emitted the `ready` event.
2. The [Unleash Playground](../reference/playground.mdx) was developed with this particular use case in mind. An access token can be used along with context values (passed in via the UI) to see how a flag will be resolved.
3. When using a **gradual rollout** strategy, be mindful of the **[stickiness](../reference/stickiness)** value. When evaluating a flag, if the provided context does not include the field used in the stickiness configuration, the gradual rollout strategy will be evaluated to `false`.