feat: add FeedbackCES component (#826)

* refactor: add screen-reader-only util class * refactor: move FeedbackNPS component * feat: add FeedbackCES component * refactor: improve hidden checkbox styles * refactor: fix IFeedbackEndpointRequestBody source type * refactor: remove unnecessary event.persist() calls * refactor: remove disableEscapeKeyDown from FeedbackCES modal * refactor: make textarea label customizable * refactor: store feedback state on the backend * refactor: add FeedbackCESForm snapshot test * refactor: use extant IAuthFeedback type * refactor: fix showNPSFeedback logic for multiple feedback types
2025-04-10 01:16:39 +02:00 · 2022-03-31 09:23:46 +02:00 · 2022-03-31 09:23:46 +02:00 · dbb62631a6
commit dbb62631a6
parent 2377def561
22 changed files with 844 additions and 75 deletions
--- a/frontend/src/component/App.tsx
+++ b/frontend/src/component/App.tsx
@ -1,5 +1,5 @@
 import ConditionallyRender from 'component/common/ConditionallyRender';
-import Feedback from 'component/common/Feedback/Feedback';
+import { FeedbackNPS } from 'component/feedback/FeedbackNPS/FeedbackNPS';
 import LayoutPicker from 'component/layout/LayoutPicker/LayoutPicker';
 import Loader from 'component/common/Loader/Loader';
 import NotFound from 'component/common/NotFound/NotFound';
@ -72,7 +72,7 @@ export const App = () => {
                                <Route path="/404" component={NotFound} />
                                <Redirect to="/404" />
                            </Switch>
-                            <Feedback openUrl="http://feedback.unleash.run" />
+                            <FeedbackNPS openUrl="http://feedback.unleash.run" />
                            <SplashPageRedirect />
                        </LayoutPicker>
                    </div>
--- a/frontend/src/component/common/util.js
+++ b/frontend/src/component/common/util.js
@ -1,5 +1,4 @@
 import { weightTypes } from '../feature/FeatureView/FeatureVariants/FeatureVariantsList/AddFeatureVariant/enums';
-import differenceInDays from 'date-fns/differenceInDays';

 export const filterByFlags = flags => r => {
    if (r.flag && !flags[r.flag]) {
@ -80,30 +79,3 @@ export const modalStyles = {
        transform: 'translate(-50%, -50%)',
    },
 };
-
-export const showPnpsFeedback = feedbackList => {
-    if (!feedbackList) return;
-    if (feedbackList.length > 0) {
-        const feedback = feedbackList.find(
-            feedback => feedback.feedbackId === PNPS_FEEDBACK_ID
-        );
-
-        if (!feedback) return false;
-
-        if (feedback.neverShow) {
-            return false;
-        }
-
-        if (feedback.given) {
-            const SIX_MONTHS_IN_DAYS = 182;
-            const now = new Date();
-            const difference = differenceInDays(now, new Date(feedback.given));
-
-            return difference > SIX_MONTHS_IN_DAYS;
-        }
-        return false;
-    }
-    return true;
-};
-
-export const PNPS_FEEDBACK_ID = 'pnps';
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCES.styles.ts
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCES.styles.ts
@ -0,0 +1,37 @@
+import { makeStyles } from '@material-ui/core/styles';
+
+export const useStyles = makeStyles(theme => ({
+    overlay: {
+        pointerEvents: 'none',
+        display: 'grid',
+        padding: '1rem',
+        overflowY: 'auto',
+        alignItems: 'center',
+        justifyContent: 'center',
+        height: '100vh',
+        width: '100vw',
+    },
+    modal: {
+        pointerEvents: 'auto',
+        position: 'relative',
+        padding: '4rem',
+        background: 'white',
+        boxShadow: '0 0 1rem rgba(0, 0, 0, 0.25)',
+        borderRadius: '1rem',
+        [theme.breakpoints.down('sm')]: {
+            padding: '2rem',
+        },
+    },
+    close: {
+        all: 'unset',
+        position: 'absolute',
+        top: 0,
+        right: 0,
+        padding: '1rem',
+        cursor: 'pointer',
+    },
+    closeIcon: {
+        fontSize: '1.5rem',
+        color: theme.palette.grey[600],
+    },
+}));
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCES.tsx
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCES.tsx
@ -0,0 +1,43 @@
+import { Modal } from '@material-ui/core';
+import React, { useContext } from 'react';
+import {
+    feedbackCESContext,
+    IFeedbackCESState,
+} from 'component/feedback/FeedbackCESContext/FeedbackCESContext';
+import { FeedbackCESForm } from 'component/feedback/FeedbackCES/FeedbackCESForm';
+import { useStyles } from 'component/feedback/FeedbackCES/FeedbackCES.styles';
+import { CloseOutlined } from '@material-ui/icons';
+
+export interface IFeedbackCESProps {
+    state?: IFeedbackCESState;
+}
+
+export const FeedbackCES = ({ state }: IFeedbackCESProps) => {
+    const { hideFeedbackCES } = useContext(feedbackCESContext);
+    const styles = useStyles();
+
+    const closeButton = (
+        <button className={styles.close} onClick={hideFeedbackCES}>
+            <CloseOutlined titleAccess="Close" className={styles.closeIcon} />
+        </button>
+    );
+
+    const modalContent = state && (
+        <FeedbackCESForm state={state} onClose={hideFeedbackCES} />
+    );
+
+    return (
+        <Modal
+            open={Boolean(state)}
+            onClose={hideFeedbackCES}
+            aria-label={state?.title}
+        >
+            <div className={styles.overlay}>
+                <div className={styles.modal}>
+                    {closeButton}
+                    {modalContent}
+                </div>
+            </div>
+        </Modal>
+    );
+};
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCESForm.styles.ts
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCESForm.styles.ts
@ -0,0 +1,36 @@
+import { makeStyles } from '@material-ui/core/styles';
+
+export const useStyles = makeStyles(theme => ({
+    container: {
+        fontWeight: theme.fontWeight.thin,
+    },
+    form: {
+        display: 'grid',
+        gap: '3rem',
+        gridTemplateColumns: 'minmax(auto, 40rem)',
+        justifyContent: 'center',
+    },
+    title: {
+        all: 'unset',
+        display: 'block',
+        textAlign: 'center',
+        color: theme.palette.grey[600],
+    },
+    subtitle: {
+        all: 'unset',
+        display: 'block',
+        marginTop: '2.5rem',
+        fontSize: '1.5rem',
+        textAlign: 'center',
+    },
+    textLabel: {
+        display: 'block',
+        marginBottom: '0.5rem',
+    },
+    buttons: {
+        textAlign: 'center',
+    },
+    button: {
+        minWidth: '15rem',
+    },
+}));
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCESForm.test.tsx
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCESForm.test.tsx
@ -0,0 +1,21 @@
+import { ThemeProvider } from '@material-ui/core';
+import renderer from 'react-test-renderer';
+import { FeedbackCESForm } from './FeedbackCESForm';
+import mainTheme from 'themes/mainTheme';
+
+test('FeedbackCESForm', () => {
+    const onClose = () => {
+        throw new Error('Unexpected onClose call.');
+    };
+
+    const tree = renderer.create(
+        <ThemeProvider theme={mainTheme}>
+            <FeedbackCESForm
+                onClose={onClose}
+                state={{ title: 'a', text: 'b', path: '/c' }}
+            />
+        </ThemeProvider>
+    );
+
+    expect(tree).toMatchSnapshot();
+});
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCESForm.tsx
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCESForm.tsx
@ -0,0 +1,96 @@
+import { useStyles } from 'component/feedback/FeedbackCES/FeedbackCESForm.styles';
+import { Button, TextField } from '@material-ui/core';
+import React, { useState } from 'react';
+import produce from 'immer';
+import useToast from 'hooks/useToast';
+import { IFeedbackCESState } from 'component/feedback/FeedbackCESContext/FeedbackCESContext';
+import { FeedbackCESScore } from 'component/feedback/FeedbackCES/FeedbackCESScore';
+import { sendFeedbackInput } from 'component/feedback/FeedbackCES/sendFeedbackInput';
+
+export interface IFeedbackCESFormProps {
+    state: IFeedbackCESState;
+    onClose: () => void;
+}
+
+export interface IFeedbackCESForm {
+    score: number;
+    comment: string;
+    path: string;
+}
+
+export const FeedbackCESForm = ({ state, onClose }: IFeedbackCESFormProps) => {
+    const [loading, setLoading] = useState(false);
+    const { setToastData } = useToast();
+    const styles = useStyles();
+
+    const [form, setForm] = useState<Partial<IFeedbackCESForm>>({
+        path: state.path,
+    });
+
+    const onCommentChange = (event: React.ChangeEvent<HTMLTextAreaElement>) => {
+        setForm(
+            produce(draft => {
+                draft.comment = event.target.value;
+            })
+        );
+    };
+
+    const onSubmit = async (event: React.FormEvent) => {
+        event.preventDefault();
+
+        if (loading) {
+            return;
+        }
+
+        try {
+            setLoading(true);
+            await sendFeedbackInput(form);
+            setToastData({
+                type: 'success',
+                title: 'Feedback sent. Thank you!',
+                confetti: true,
+            });
+            onClose();
+        } finally {
+            setLoading(false);
+        }
+    };
+
+    return (
+        <div className={styles.container}>
+            <h1 className={styles.title}>Please help us improve</h1>
+            <form
+                className={styles.form}
+                onSubmit={onSubmit}
+                aria-live="polite"
+            >
+                <p className={styles.subtitle}>{state.title}</p>
+                <FeedbackCESScore form={form} setForm={setForm} />
+                <div hidden={!form.score}>
+                    <label htmlFor="comment" className={styles.textLabel}>
+                        {state.text}
+                    </label>
+                    <TextField
+                        value={form.comment ?? ''}
+                        onChange={onCommentChange}
+                        multiline
+                        rows={3}
+                        variant="outlined"
+                        fullWidth
+                    />
+                </div>
+                <div className={styles.buttons} hidden={!form.score}>
+                    <Button
+                        type="submit"
+                        color="primary"
+                        variant="contained"
+                        className={styles.button}
+                        disabled={!form.score || loading}
+                    >
+                        Send feedback
+                    </Button>
+                </div>
+            </form>
+        </div>
+    );
+};
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCESScore.styles.ts
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCESScore.styles.ts
@ -0,0 +1,55 @@
+import { makeStyles } from '@material-ui/core/styles';
+
+export const useStyles = makeStyles(theme => ({
+    scoreInput: {
+        display: 'flex',
+        gap: '1rem',
+        alignItems: 'center',
+        margin: '0 auto',
+    },
+    scoreHelp: {
+        width: '8rem',
+        whiteSpace: 'nowrap',
+        color: theme.palette.grey[600],
+        '&:first-child': {
+            textAlign: 'right',
+        },
+        [theme.breakpoints.down('xs')]: {
+            display: 'none',
+        },
+    },
+    scoreValue: {
+        '& input': {
+            clip: 'rect(0 0 0 0)',
+            clipPath: 'inset(50%)',
+            overflow: 'hidden',
+            position: 'absolute',
+            whiteSpace: 'nowrap',
+            width: 1,
+            height: 1,
+        },
+        '& span': {
+            display: 'grid',
+            justifyContent: 'center',
+            alignItems: 'center',
+            background: theme.palette.grey[300],
+            width: '3rem',
+            height: '3rem',
+            borderRadius: '10rem',
+            fontSize: '1.25rem',
+            paddingBottom: 2,
+            userSelect: 'none',
+            cursor: 'pointer',
+        },
+        '& input:checked + span': {
+            fontWeight: theme.fontWeight.bold,
+            background: theme.palette.primary.main,
+            color: 'white',
+        },
+        '& input:focus-visible + span': {
+            outline: '2px solid',
+            outlineOffset: 2,
+            outlineColor: theme.palette.primary.main,
+        },
+    },
+}));
--- a/frontend/src/component/feedback/FeedbackCES/FeedbackCESScore.tsx
+++ b/frontend/src/component/feedback/FeedbackCES/FeedbackCESScore.tsx
@ -0,0 +1,40 @@
+import React from 'react';
+import produce from 'immer';
+import { useStyles } from 'component/feedback/FeedbackCES/FeedbackCESScore.styles';
+import { IFeedbackCESForm } from 'component/feedback/FeedbackCES/FeedbackCESForm';
+
+interface IFeedbackCESScoreProps {
+    form: Partial<IFeedbackCESForm>;
+    setForm: React.Dispatch<React.SetStateAction<Partial<IFeedbackCESForm>>>;
+}
+
+export const FeedbackCESScore = ({ form, setForm }: IFeedbackCESScoreProps) => {
+    const styles = useStyles();
+
+    const onScoreChange = (event: React.ChangeEvent<HTMLInputElement>) => {
+        setForm(
+            produce(draft => {
+                draft.score = Number(event.target.value);
+            })
+        );
+    };
+
+    return (
+        <div className={styles.scoreInput}>
+            <span className={styles.scoreHelp}>Very difficult</span>
+            {[1, 2, 3, 4, 5, 6, 7].map(score => (
+                <label key={score} className={styles.scoreValue}>
+                    <input
+                        type="radio"
+                        name="score"
+                        value={score}
+                        checked={form.score === score}
+                        onChange={onScoreChange}
+                    />
+                    <span>{score}</span>
+                </label>
+            ))}
+            <span className={styles.scoreHelp}>Very easy</span>
+        </div>
+    );
+};
--- a/frontend/src/component/feedback/FeedbackCES/snapshots/FeedbackCESForm.test.tsx.snap
+++ b/frontend/src/component/feedback/FeedbackCES/snapshots/FeedbackCESForm.test.tsx.snap
@ -0,0 +1,222 @@
+// Jest Snapshot v1, https://goo.gl/fbAQLP
+
+exports[`FeedbackCESForm 1`] = `
+<div
+  className="makeStyles-container-1"
+>
+  <h1
+    className="makeStyles-title-3"
+  >
+    Please help us improve
+  </h1>
+  <form
+    aria-live="polite"
+    className="makeStyles-form-2"
+    onSubmit={[Function]}
+  >
+    <p
+      className="makeStyles-subtitle-4"
+    >
+      a
+    </p>
+    <div
+      className="makeStyles-scoreInput-8"
+    >
+      <span
+        className="makeStyles-scoreHelp-9"
+      >
+        Very difficult
+      </span>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={1}
+        />
+        <span>
+          1
+        </span>
+      </label>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={2}
+        />
+        <span>
+          2
+        </span>
+      </label>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={3}
+        />
+        <span>
+          3
+        </span>
+      </label>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={4}
+        />
+        <span>
+          4
+        </span>
+      </label>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={5}
+        />
+        <span>
+          5
+        </span>
+      </label>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={6}
+        />
+        <span>
+          6
+        </span>
+      </label>
+      <label
+        className="makeStyles-scoreValue-10"
+      >
+        <input
+          checked={false}
+          name="score"
+          onChange={[Function]}
+          type="radio"
+          value={7}
+        />
+        <span>
+          7
+        </span>
+      </label>
+      <span
+        className="makeStyles-scoreHelp-9"
+      >
+        Very easy
+      </span>
+    </div>
+    <div
+      hidden={true}
+    >
+      <label
+        className="makeStyles-textLabel-5"
+        htmlFor="comment"
+      >
+        b
+      </label>
+      <div
+        className="MuiFormControl-root MuiTextField-root MuiFormControl-fullWidth"
+      >
+        <div
+          className="MuiInputBase-root MuiOutlinedInput-root MuiInputBase-fullWidth MuiInputBase-formControl MuiInputBase-multiline MuiOutlinedInput-multiline"
+          onClick={[Function]}
+        >
+          <textarea
+            aria-invalid={false}
+            autoFocus={false}
+            className="MuiInputBase-input MuiOutlinedInput-input MuiInputBase-inputMultiline MuiOutlinedInput-inputMultiline"
+            disabled={false}
+            onAnimationStart={[Function]}
+            onBlur={[Function]}
+            onChange={[Function]}
+            onFocus={[Function]}
+            required={false}
+            rows={3}
+            value=""
+          />
+          <fieldset
+            aria-hidden={true}
+            className="PrivateNotchedOutline-root-11 MuiOutlinedInput-notchedOutline"
+            style={
+              Object {
+                "paddingLeft": 8,
+              }
+            }
+          >
+            <legend
+              className="PrivateNotchedOutline-legend-12"
+              style={
+                Object {
+                  "width": 0.01,
+                }
+              }
+            >
+              <span
+                dangerouslySetInnerHTML={
+                  Object {
+                    "__html": "&#8203;",
+                  }
+                }
+              />
+            </legend>
+          </fieldset>
+        </div>
+      </div>
+    </div>
+    <div
+      className="makeStyles-buttons-6"
+      hidden={true}
+    >
+      <button
+        className="MuiButtonBase-root MuiButton-root MuiButton-contained makeStyles-button-7 MuiButton-containedPrimary Mui-disabled Mui-disabled"
+        disabled={true}
+        onBlur={[Function]}
+        onDragLeave={[Function]}
+        onFocus={[Function]}
+        onKeyDown={[Function]}
+        onKeyUp={[Function]}
+        onMouseDown={[Function]}
+        onMouseLeave={[Function]}
+        onMouseUp={[Function]}
+        onTouchEnd={[Function]}
+        onTouchMove={[Function]}
+        onTouchStart={[Function]}
+        tabIndex={-1}
+        type="submit"
+      >
+        <span
+          className="MuiButton-label"
+        >
+          Send feedback
+        </span>
+      </button>
+    </div>
+  </form>
+</div>
+`;
--- a/frontend/src/component/feedback/FeedbackCES/sendFeedbackInput.ts
+++ b/frontend/src/component/feedback/FeedbackCES/sendFeedbackInput.ts
@ -0,0 +1,40 @@
+import { IFeedbackCESForm } from 'component/feedback/FeedbackCES/FeedbackCESForm';
+
+interface IFeedbackEndpointRequestBody {
+    source: 'app' | 'app:segments';
+    data: {
+        score: number;
+        comment?: string;
+        customerType?: 'open source' | 'paying';
+        openedManually?: boolean;
+        currentPage?: string;
+    };
+}
+
+export const sendFeedbackInput = async (
+    form: Partial<IFeedbackCESForm>
+): Promise<void> => {
+    if (!form.score) {
+        return;
+    }
+
+    const body: IFeedbackEndpointRequestBody = {
+        source: 'app:segments',
+        data: {
+            score: form.score,
+            comment: form.comment,
+            currentPage: form.path,
+            openedManually: false,
+            customerType: 'paying',
+        },
+    };
+
+    await fetch(
+        'https://europe-west3-docs-feedback-v1.cloudfunctions.net/function-1',
+        {
+            method: 'POST',
+            headers: { 'Content-Type': 'application/json' },
+            body: JSON.stringify(body),
+        }
+    );
+};
--- a/frontend/src/component/feedback/FeedbackCESContext/FeedbackCESContext.ts
+++ b/frontend/src/component/feedback/FeedbackCESContext/FeedbackCESContext.ts
@ -0,0 +1,29 @@
+import React, { createContext } from 'react';
+
+export type ShowFeedbackCES = React.Dispatch<
+    React.SetStateAction<IFeedbackCESState | undefined>
+>;
+
+export interface IFeedbackCESContext {
+    showFeedbackCES: ShowFeedbackCES;
+    hideFeedbackCES: () => void;
+}
+
+export interface IFeedbackCESState {
+    path: `/${string}`;
+    title: string;
+    text: string;
+}
+
+const showFeedbackCESPlaceholder = () => {
+    throw new Error('showFeedbackCES called outside feedbackCESContext');
+};
+
+const hideFeedbackCESPlaceholder = () => {
+    throw new Error('hideFeedbackCES called outside feedbackCESContext');
+};
+
+export const feedbackCESContext = createContext<IFeedbackCESContext>({
+    showFeedbackCES: showFeedbackCESPlaceholder,
+    hideFeedbackCES: hideFeedbackCESPlaceholder,
+});
--- a/frontend/src/component/feedback/FeedbackCESContext/FeedbackCESProvider.tsx
+++ b/frontend/src/component/feedback/FeedbackCESContext/FeedbackCESProvider.tsx
@ -0,0 +1,60 @@
+import React, {
+    useState,
+    ReactNode,
+    useMemo,
+    useCallback,
+    useEffect,
+} from 'react';
+import { FeedbackCES } from 'component/feedback/FeedbackCES/FeedbackCES';
+import {
+    feedbackCESContext,
+    ShowFeedbackCES,
+    IFeedbackCESContext,
+    IFeedbackCESState,
+} from 'component/feedback/FeedbackCESContext/FeedbackCESContext';
+import { useFeedbackCESSeen } from 'component/feedback/FeedbackCESContext/useFeedbackCESSeen';
+import { useFeedbackCESEnabled } from 'component/feedback/FeedbackCESContext/useFeedbackCESEnabled';
+
+interface IFeedbackProviderProps {
+    children: ReactNode;
+}
+
+export const FeedbackCESProvider = ({ children }: IFeedbackProviderProps) => {
+    const [state, setState] = useState<IFeedbackCESState>();
+    const { isSeen, setSeen } = useFeedbackCESSeen();
+    const enabled = useFeedbackCESEnabled();
+
+    useEffect(() => {
+        state && setSeen(state);
+    }, [state, setSeen]);
+
+    // Set a new feedback state iff the path is unseen and CES is enabled.
+    const showFeedbackCES: ShowFeedbackCES = useCallback(
+        value => {
+            setState(prev => {
+                const next = value instanceof Function ? value(prev) : value;
+                return !enabled || !next || isSeen(next) ? undefined : next;
+            });
+        },
+        [enabled, isSeen]
+    );
+
+    const hideFeedbackCES = useCallback(() => {
+        setState(undefined);
+    }, [setState]);
+
+    const value: IFeedbackCESContext = useMemo(
+        () => ({
+            showFeedbackCES: showFeedbackCES,
+            hideFeedbackCES: hideFeedbackCES,
+        }),
+        [showFeedbackCES, hideFeedbackCES]
+    );
+
+    return (
+        <feedbackCESContext.Provider value={value}>
+            {children}
+            <FeedbackCES state={state} />
+        </feedbackCESContext.Provider>
+    );
+};
--- a/frontend/src/component/feedback/FeedbackCESContext/useFeedbackCESEnabled.ts
+++ b/frontend/src/component/feedback/FeedbackCESContext/useFeedbackCESEnabled.ts
@ -0,0 +1,10 @@
+export const useFeedbackCESEnabled = (): boolean => {
+    const { hostname } = window.location;
+
+    return (
+        hostname === 'localhost' ||
+        hostname.endsWith('.vercel.app') ||
+        hostname.endsWith('.getunleash.io') ||
+        hostname.endsWith('.unleash-hosted.com')
+    );
+};
--- a/frontend/src/component/feedback/FeedbackCESContext/useFeedbackCESSeen.ts
+++ b/frontend/src/component/feedback/FeedbackCESContext/useFeedbackCESSeen.ts
@ -0,0 +1,36 @@
+import { useAuthFeedback } from 'hooks/api/getters/useAuth/useAuthFeedback';
+import { useAuthFeedbackApi } from 'hooks/api/actions/useAuthFeedbackApi/useAuthFeedbackApi';
+import { IFeedbackCESState } from 'component/feedback/FeedbackCESContext/FeedbackCESContext';
+import { useCallback } from 'react';
+
+interface IUseFeedbackCESSeen {
+    setSeen: (state: IFeedbackCESState) => void;
+    isSeen: (state: IFeedbackCESState) => boolean;
+}
+
+export const useFeedbackCESSeen = (): IUseFeedbackCESSeen => {
+    const { createFeedback } = useAuthFeedbackApi();
+    const { feedback } = useAuthFeedback();
+
+    const isSeen = useCallback(
+        (state: IFeedbackCESState) =>
+            !!feedback &&
+            feedback.some(f => f.feedbackId === formatFeedbackCESId(state)),
+        [feedback]
+    );
+
+    const setSeen = useCallback(
+        (state: IFeedbackCESState) =>
+            createFeedback({ feedbackId: formatFeedbackCESId(state) }),
+        [createFeedback]
+    );
+
+    return {
+        isSeen,
+        setSeen,
+    };
+};
+
+const formatFeedbackCESId = (state: IFeedbackCESState): string => {
+    return `ces${state.path}`;
+};
--- a/frontend/src/component/feedback/FeedbackNPS/FeedbackNPS.styles.ts
+++ b/frontend/src/component/feedback/FeedbackNPS/FeedbackNPS.styles.ts
--- a/frontend/src/component/feedback/FeedbackNPS/FeedbackNPS.tsx
+++ b/frontend/src/component/feedback/FeedbackNPS/FeedbackNPS.tsx
@ -4,44 +4,37 @@ import classnames from 'classnames';
 import CloseIcon from '@material-ui/icons/Close';
 import { ReactComponent as Logo } from 'assets/icons/logoPlain.svg';
 import { useCommonStyles } from 'common.styles';
-import { useStyles } from './Feedback.styles';
-import AnimateOnMount from '../AnimateOnMount/AnimateOnMount';
-import ConditionallyRender from '../ConditionallyRender';
-import { formatApiPath } from 'utils/formatPath';
+import { useStyles } from 'component/feedback/FeedbackNPS/FeedbackNPS.styles';
+import AnimateOnMount from 'component/common/AnimateOnMount/AnimateOnMount';
+import ConditionallyRender from 'component/common/ConditionallyRender';
 import UIContext from 'contexts/UIContext';
-import { PNPS_FEEDBACK_ID, showPnpsFeedback } from '../util';
+import {
+    PNPS_FEEDBACK_ID,
+    showNPSFeedback,
+} from 'component/feedback/FeedbackNPS/showNPSFeedback';
 import { useAuthFeedback } from 'hooks/api/getters/useAuth/useAuthFeedback';
+import { useAuthFeedbackApi } from 'hooks/api/actions/useAuthFeedbackApi/useAuthFeedbackApi';

-interface IFeedbackProps {
+interface IFeedbackNPSProps {
    openUrl: string;
 }

-const Feedback = ({ openUrl }: IFeedbackProps) => {
+export const FeedbackNPS = ({ openUrl }: IFeedbackNPSProps) => {
    const { showFeedback, setShowFeedback } = useContext(UIContext);
-    const { feedback, refetchFeedback } = useAuthFeedback();
+    const { createFeedback, updateFeedback } = useAuthFeedbackApi();
+    const { feedback } = useAuthFeedback();
    const [answeredNotNow, setAnsweredNotNow] = useState(false);
    const styles = useStyles();
    const commonStyles = useCommonStyles();
    const feedbackId = PNPS_FEEDBACK_ID;

    const onConfirm = async () => {
-        const url = formatApiPath('api/admin/feedback');
-
        try {
-            await fetch(url, {
-                method: 'POST',
-                credentials: 'include',
-                headers: {
-                    'Content-Type': 'application/json',
-                },
-                body: JSON.stringify({ feedbackId }),
-            });
-            await refetchFeedback();
+            await createFeedback({ feedbackId });
        } catch (err) {
            console.warn(err);
            setShowFeedback(false);
        }
-
        // Await api call to register confirmation
        window.open(openUrl, '_blank');
        setTimeout(() => {
@ -50,32 +43,18 @@ const Feedback = ({ openUrl }: IFeedbackProps) => {
    };

    const onDontShowAgain = async () => {
-        const feedbackId = 'pnps';
-        const url = formatApiPath(
-            `api/admin/feedback/${encodeURIComponent(feedbackId)}`
-        );
-
        try {
-            await fetch(url, {
-                method: 'PUT',
-                credentials: 'include',
-                headers: {
-                    'Content-Type': 'application/json',
-                },
-                body: JSON.stringify({ feedbackId, neverShow: true }),
-            });
-            await refetchFeedback();
+            await updateFeedback({ feedbackId, neverShow: true });
        } catch (err) {
            console.warn(err);
            setShowFeedback(false);
        }
-
        setTimeout(() => {
            setShowFeedback(false);
        }, 100);
    };

-    if (!showPnpsFeedback(feedback)) {
+    if (!showNPSFeedback(feedback)) {
        return null;
    }

@ -152,5 +131,3 @@ const Feedback = ({ openUrl }: IFeedbackProps) => {
        </AnimateOnMount>
    );
 };
-
-export default Feedback;
--- a/frontend/src/component/feedback/FeedbackNPS/showNPSFeedback.ts
+++ b/frontend/src/component/feedback/FeedbackNPS/showNPSFeedback.ts
@ -0,0 +1,37 @@
+import differenceInDays from 'date-fns/differenceInDays';
+import { IAuthFeedback } from 'hooks/api/getters/useAuth/useAuthEndpoint';
+
+export const PNPS_FEEDBACK_ID = 'pnps';
+
+export const showNPSFeedback = (
+    feedbackList: IAuthFeedback[] | undefined
+): boolean => {
+    if (!feedbackList) {
+        return false;
+    }
+
+    if (feedbackList.length === 0) {
+        return true;
+    }
+
+    const feedback = feedbackList.find(
+        feedback => feedback.feedbackId === PNPS_FEEDBACK_ID
+    );
+
+    if (!feedback) {
+        return true;
+    }
+
+    if (feedback.neverShow) {
+        return false;
+    }
+
+    if (feedback.given) {
+        const SIX_MONTHS_IN_DAYS = 182;
+        const now = new Date();
+        const difference = differenceInDays(now, new Date(feedback.given));
+        return difference > SIX_MONTHS_IN_DAYS;
+    }
+
+    return false;
+};
--- a/frontend/src/component/segments/CreateSegment/CreateSegment.tsx
+++ b/frontend/src/component/segments/CreateSegment/CreateSegment.tsx
@ -6,15 +6,17 @@ import { useConstraintsValidation } from 'hooks/api/getters/useConstraintsValida
 import { useSegments } from 'hooks/api/getters/useSegments/useSegments';
 import useUiConfig from 'hooks/api/getters/useUiConfig/useUiConfig';
 import useToast from 'hooks/useToast';
-import React from 'react';
+import React, { useContext } from 'react';
 import { useHistory } from 'react-router-dom';
 import { formatUnknownError } from 'utils/formatUnknownError';
 import { useSegmentForm } from '../hooks/useSegmentForm';
 import { SegmentForm } from '../SegmentForm/SegmentForm';
+import { feedbackCESContext } from 'component/feedback/FeedbackCESContext/FeedbackCESContext';

 export const CreateSegment = () => {
    const { uiConfig } = useUiConfig();
    const { setToastData, setToastApiError } = useToast();
+    const { showFeedbackCES } = useContext(feedbackCESContext);
    const history = useHistory();
    const { createSegment, loading } = useSegmentsApi();
    const { refetchSegments } = useSegments();
@ -54,6 +56,11 @@ export const CreateSegment = () => {
                confetti: true,
                type: 'success',
            });
+            showFeedbackCES({
+                title: 'How easy was it to create a segment?',
+                text: 'Please help us understand how we can improve segments',
+                path: '/segments/create',
+            });
        } catch (error: unknown) {
            setToastApiError(formatUnknownError(error));
        }
--- a/frontend/src/hooks/api/actions/useAuthFeedbackApi/useAuthFeedbackApi.ts
+++ b/frontend/src/hooks/api/actions/useAuthFeedbackApi/useAuthFeedbackApi.ts
@ -0,0 +1,48 @@
+import { formatApiPath } from 'utils/formatPath';
+import { useCallback } from 'react';
+import { useAuthFeedback } from 'hooks/api/getters/useAuth/useAuthFeedback';
+import { IAuthFeedback } from 'hooks/api/getters/useAuth/useAuthEndpoint';
+
+interface IUseAuthFeedbackApi {
+    createFeedback: (feedback: IAuthFeedback) => Promise<void>;
+    updateFeedback: (feedback: IAuthFeedback) => Promise<void>;
+}
+
+export const useAuthFeedbackApi = (): IUseAuthFeedbackApi => {
+    const { refetchFeedback } = useAuthFeedback();
+    const path = formatApiPath('api/admin/feedback');
+
+    const createFeedback = useCallback(
+        async (feedback: IAuthFeedback): Promise<void> => {
+            await sendFeedback('POST', path, feedback);
+            await refetchFeedback();
+        },
+        [path, refetchFeedback]
+    );
+
+    const updateFeedback = useCallback(
+        async (feedback: IAuthFeedback): Promise<void> => {
+            const pathWithId = `${path}/${feedback.feedbackId}`;
+            await sendFeedback('PUT', pathWithId, feedback);
+            await refetchFeedback();
+        },
+        [path, refetchFeedback]
+    );
+
+    return {
+        createFeedback,
+        updateFeedback,
+    };
+};
+
+const sendFeedback = async (
+    method: 'PUT' | 'POST',
+    path: string,
+    feedback: IAuthFeedback
+): Promise<void> => {
+    await fetch(path, {
+        method,
+        headers: { 'Content-Type': 'application/json' },
+        body: JSON.stringify(feedback),
+    });
+};
--- a/frontend/src/hooks/api/getters/useAuth/useAuthEndpoint.ts
+++ b/frontend/src/hooks/api/getters/useAuth/useAuthEndpoint.ts
@ -32,10 +32,10 @@ export interface IAuthOptions {
 }

 export interface IAuthFeedback {
-    neverShow: boolean;
    feedbackId: string;
+    neverShow?: boolean;
    given?: string;
-    userId: number;
+    userId?: number;
 }

 export interface IAuthSplash {
--- a/frontend/src/index.tsx
+++ b/frontend/src/index.tsx
@ -13,6 +13,7 @@ import ScrollToTop from 'component/scrollToTop';
 import AccessProvider from './component/providers/AccessProvider/AccessProvider';
 import { getBasePath } from 'utils/formatPath';
 import UIProvider from './component/providers/UIProvider/UIProvider';
+import { FeedbackCESProvider } from 'component/feedback/FeedbackCESContext/FeedbackCESProvider';

 ReactDOM.render(
    <DndProvider backend={HTML5Backend}>
@ -21,10 +22,12 @@ ReactDOM.render(
                <Router basename={`${getBasePath()}`}>
                    <ThemeProvider theme={mainTheme}>
                        <StylesProvider injectFirst>
-                            <CssBaseline />
-                            <ScrollToTop>
-                                <Route path="/" component={App} />
-                            </ScrollToTop>
+                            <FeedbackCESProvider>
+                                <CssBaseline />
+                                <ScrollToTop>
+                                    <Route path="/" component={App} />
+                                </ScrollToTop>
+                            </FeedbackCESProvider>
                        </StylesProvider>
                    </ThemeProvider>
                </Router>