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29d27b73ad
Added statement to contact customer success for help
115 lines
4.7 KiB
Plaintext
115 lines
4.7 KiB
Plaintext
---
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title: License Keys for Unleash Enterprise (BETA)
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---
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import VideoContent from '@site/src/components/VideoContent.jsx'
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This document describes all aspects and workflows of license key management in Unleash 5.8 and above.
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Note that this is beta functionality and as such, these steps should only be followed under the direction of Unleash Customer Success.
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*For questions, please reach out to Unleash Customer Success using the [linked address](mailto:customersuccess@getunleash.io)*
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:::info Warning
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License key management applies only to **self-hosted, Enterprise** versions of Unleash.
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- For **Unleash hosted** (Pro/Enterprise), license management is not necessary and is handled automatically.
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- For **Unleash Open Source**, no license is necessary and these steps do not apply.
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:::
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Areas of license key management that will be covered include:
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- [License policy](#license-policy)
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- [Enforcement](#enforcement)
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- [Obtaining a new or updated license](#obtaining-a-new-or-updated-license)
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- [New Customers](#new-customers)
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- [Existing Customers](#existing-customers)
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- [Installing a new or replacing an existing license](#installing-a-new-or-replacing-an-existing-license)
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- [Admin UI](#admin-ui)
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- [Environment Variable](#environment-variable)
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***
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## License policy
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License keys are leveraged for self-hosted Unleash Enterprise instance(s) to be compliant with the following aspects of a customer agreement:
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- **Seat count** (# of licensed users)
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- **Contract duration** (expiration date)
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These parameters are encoded into the license key. Therefore, installation of a new license key per self-hosted instance will be required should changes to any of the above occur (for example, increased seat count or contract renewal).
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Separate license keys are required per Unleash instance, for example, a dev or production instance would have separate keys.
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:::warning
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Reusing Unleash keys across multiple installations is prohibited under the terms of your license.
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:::
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### Enforcement
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The Unleash UI will display banners in any of the following non-compliant scenarios:
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- **No installed/missing license key**
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![Banner showing a missing license](/img/license-banner-missing.png)
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- **Expired license key**
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![Banner showing an expired license](/img/license-banner-expired.png)
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- **Enroled user count higher than the number of seats supported by the license**
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![Banner showing a high user count](/img/license-banner-highuser.png)
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***
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## Obtaining a new or updated license
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### New Customers
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If you are a new customer, your account representative will provide required license key(s) as part of your self-hosted instance onboarding.
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### Existing Customers
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If you are an existing customer and are making changes to your agreement (changing seat count or the contract expiration), your account representative can be contacted to obtain required license key(s).
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Alternatively, reach out to sales@getunleash.io
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***
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## Installing a new or replacing an existing license
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Once you have a new or changed key, two methods are available to install a license on an enterprise self-hosted instance:
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1) Through the [**admin UI**](#admin-ui), logged in as an admin privileged user
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2) Specifying a [**environment variable**](#environment-variable) upon container deployment
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The process is the same whether you are licensing your self-hosted instance for the first time.
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:::note
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After updating a license key, a manual browser refresh may be required for any displayed licensing related banners to be removed from your session.
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:::
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***
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### Admin UI
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:::info
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This area of the UI can also be used to verify the currently installed key details
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:::
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1) Log in to the Unleash UI as an admin privileged user
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2) Navigate to the *admin menu (gear icon) -> License*
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3) If a key is already installed, the following details will be shown:
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- Customer name
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- Plan
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- Seat count
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- License expiration date
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4) Paste the new license key and click *Update license key*
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![License overview screen](/img/license-overview.png)
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***
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### Environment Variable
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License key installation or update through an environment variable on container deployment is also possible, using the format `UNLEASH_LICENSE`.
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For security, if using [helm charts](https://github.com/Unleash/helm-charts) or docker compose to deploy Unleash, a best practice would be to setup the license key as a secret and reference it in the helm configuration [values.yaml](https://github.com/Unleash/helm-charts/blob/main/charts/unleash/values.yaml) or [docker-compose.yml](https://github.com/Unleash/unleash/blob/main/docker-compose.yml).
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:::info
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The default image references in the Helm chart point to open-source Unleash resources. To use Unleash Enterprise, you must manually update the image references to point to the appropriate *unleash-enterprise* images
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:::
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